Service and Support

High-quality metal saws, storage and material handling systems are the name of the game in our product range. However, the products are only part of our performance strength. Reliable, complete service with comprehensive and individual care is what is very important for us. Learn more about our service and support offerings:



Technical Helpdesk

KASTO VisualAssistance is an innovative solution for maintaining its machines and systems remotely. By means of a tablet, smartphone or smart glasses, users can send live videos to KASTO’s service experts and receive visual assistance and information in real time in the event of a fault or maintenance work. Downtimes can be reduced to a minimum, which has a positive effect on the cost balance.

 

Since 1995, KASTO has been making use of the possibilities of RemoteAssistance. The direct remote connection to control your machine or system enables a fast and detailed fault diagnosis even for complex challenges, fastes possible support for question on operation and much more.

 

In case of need, KASTO customers can also count on the 24/7 Hotline to be helped as soon as possible.



KASTO Service on site, technicians, quick help

On Site Service

Competent help on-site is provided by our specially trained and qualified technicians. Vehicles equipped with many spare parts and state-of-the-art means of communication means our technicians can be quickly deployed and makes them independent and flexible. The worldwide, decentralized support structure guarantees short response times with minimal travel expenses.

But KASTO also offers preventive maintenance measures that are designed to avoid sudden, unplanned and therefore expensive machine failures. They ensure the quality of the processing and optimize the performance of the machines
and systems. This creates the basis for a high availability and the best possible work and procedure security. Our technicians have the necessary know-how and receive regular training – a prerequisite for a successful, effective and thus cost-effective maintenance service!



KASTO spare parts for machines up to 1960

Spare Parts

KASTO ships worldwide per day about 120 spare part shipments to our customers. In case of urgent deliveries, the dispatch takes place the same day. Within the last 10 years, 500 hacksaws, band saws and circular saws have been repaired at KASTO. In addition to this, spare parts are partially available for sawing machines made up to 1960.


KASTOretrofit, modernize storage system

KASTOretrofit

KASTOretrofit will increase and safeguard the availability and

performance capability of your saw / warehouse system.

It minimises stoppage times during conversion and

guarantees that production will start up again on time.

KASTOretrofit is significantly cheaper than a new investment and we can guarantee a supply of mechanical spare parts for 20 years for KASTO products.